Refund policy

Last updated: 30/06/2026

At ZERO Healthcare, we are committed to providing high-quality health, wellness, and fitness equipment along with reliable after-sales service. Please read this Refund Policy carefully before placing an order, as it explains our policies regarding refunds, service, and issue resolution.

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No Cash Refund & Exchange Policy

• Cash refunds are not allowed for products or any advance payments.

• Order cancellations are not possible, but advance payments can be used to buy other products of equal value.

• Exchanges after delivery can be requested within 3 working days only for manufacturing defects or Dead on Arrival (DOA), after a technical check.

• To be eligible for exchange, products must be unused, uninstalled, in original packaging, with all accessories and the original invoice. Products with damage, misuse, or unauthorized repair cannot be exchanged.

• After the exchange period, products are covered only by the manufacturer or brand warranty, and the company's technical decision is final.

• Any disputes regarding the sale, exchange, or warranty of products will be handled by the courts of Pakistan. Change of mind product will not be refunded.

Contact & Support

For service requests, complaints, or support, please contact us:

ZERO Healthcare
📧 Email: Hello@zerohealtcare.com.pk
📞 Phone: +92 304 111 1109